RETURNS & REFUNDS.

Please contact us as soon as possible if:

Please provide your order number, a description of the issue and photographs where appropriate.

We will assess the issue and, where applicable, arrange an appropriate remedy in accordance with the Consumer Protection Act and other applicable law.

Cosmetics Club does not accept voluntary change-of-mind returns or exchanges.

If you have changed your mind about a product, no longer want it, ordered it by mistake or found it elsewhere, we are not able to accept a return or exchange for that reason.

Nothing in this policy limits, removes or replaces any statutory consumer rights that cannot lawfully be excluded. Those rights arise from applicable law and are not a Cosmetics Club change-of-mind return policy.

For hygiene, safety and quality-control reasons, customers should contact us before returning any cosmetic product or kit that has been opened or used.

This does not affect any statutory rights relating to defective, unsafe or incorrectly supplied goods.

Where a refund is approved, we will process it using the appropriate payment/refund method and within the timeframe required by applicable law.

Where an order was paid by EFT, we may request the information necessary to process the refund securely.

Where a return or remedy is required because of an error, defect or other circumstance for which Cosmetics Club is responsible, we will advise you about the applicable return and delivery arrangements.

Where a customer requests a return for a reason for which the customer is responsible, any applicable return or delivery costs will be communicated before the return is arranged.

Email info@cosmeticsclub.co.za with:

Please do not send products back without contacting us first.